1. Our 14-day guarantee
We will refund an eligible charge in full when you request it within 14 calendar days of the date it was made. This guarantee applies to initial purchases, fixed-term access, lifetime access, and each recurring subscription renewal.
The guarantee is unconditional within that period. Using the study space, library, personal study tools, source search, or AI-assisted research does not reduce your eligibility or refund amount.
2. How to request a refund
Use the support channel identified in your Versehaven account or purchase receipt and clearly state that you want a refund. To help us locate the charge, include:
- the email address associated with your Versehaven account; and
- the purchase date and transaction or receipt reference, if available.
A request sent before the end of the 14th calendar day is on time even if support reviews it later.
3. Subscriptions and cancellation
A refund request does not automatically cancel future subscription renewals. Cancel the subscription through the method shown in your account, checkout, or purchase receipt if you do not want it to renew.
Cancellation normally stops future charges while preserving access through the paid period. If a subscription charge is refunded under this Policy, access funded by that charge may end when the refund is processed.
4. After a refund
Refunds under this Policy are returned to the original payment method through the payment provider. The provider or your financial institution may need additional time to show the credit; that timing is outside Versehaven's control.
A full refund revokes the access funded by the refunded charge. Refund and transaction records may be retained where needed for accounting, fraud prevention, disputes, or legal compliance, as described in the Privacy Policy.
5. Consumer rights and contact
This Policy does not limit any longer cooling-off period, statutory guarantee, refund right, or other consumer protection that applies where you live. Mandatory law controls if it provides you with greater protection.
Questions or refund requests may be sent through the support channel identified in your Versehaven account or purchase receipt.